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New Jersey hospital’s app aims to enhance consumer experience

An app recently launched by New Jersey-based Hackensack University Medical Center allows patients to access health records, make appointments and search for physicians with the click of a button.

The app became available to patients earlier this month on iOS operating systems, though getting the tool just right took time, according to Becker’s Health IT & CIO Review. It also allows patients to check symptoms, get directions to local healthcare facilities and look up emergency room wait times.

“We knew it had to be functional, usable and reliable,” Shafiq Rab, M.D., chief information officer at HackensackUMC, tells Becker’s. “But there are two additional things we wanted that don’t get consideration often enough in healthcare IT: We wanted using the app to be meaningful and pleasurable.”

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