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How hospitals are working with Uber to get patients to appointments

Hospitals and health systems across the nation are partnering with Uber to ensure their patients safely make it to appointments on time, a recent Atlantic article reports.

Columbia, Md.-based MedStar Health is one such system. The nonprofit healthcare system began a partnership with Uber in January of this year. Through the partnership, patients can use Uber can book trips via the MedStar website. Medicaid patients or those without the Uber app can set up rides by calling MedStar’s patient advocates directly.

The arrangement has been wildly popular. “We probably had 50 different systems across the country reach out to us and ask us, ‘How did you do it?’ I would say that it has been a seismic shift for people who have used the service and the places we’ve provided it,” said Michael Ruiz, MedStar’s chief digital officer, according to the report.

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