Patient Safety & Quality

Patient Experience Rates at Hackensack University Medical Center

At Hackensack Meridian Health, our top priority and brand promise is to deliver the best health care experience. Whether it involves clear communication or even just a smile, we’re hard at work ensuring our patients are having the best experience.

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey that asks discharged patients 27 questions about their recent hospital stay. Below are five topics with how patients rated Hackensack University Medical Center a 10 out of a 10-point scale (always), compared to state and national.

Communication with Nurses

This measure addresses how often nurses treated our patients with courtesy and respect, how well they listened, and if they explained things in a way that was easily understandable. The percentages below indicate patients who reported that their nurses "Always" communicated well.

Communication with Doctors

This measure addresses how often doctors treated our patients with courtesy and respect, how well they listened, and if they explained things in a way that was easily understandable. The percentages below indicate patients who reported that their doctors "Always" communicated well.

Responsiveness of Hospital Staff

This measure addresses the responsiveness of our team once a call bell has been pressed, and how often our patients received help in getting to the bathroom or in using a bedpan as soon as they needed to. The percentages below indicate patients who reported they "Always" received help as soon as they wanted.

Cleanliness/Quietness of Hospital Environment

This measure addresses how often a patient room and bathroom were cleaned, as well as how often the area around the room was kept quiet at night. The percentages below indicate patients who reported that their room and bathroom were "Always" clean.

Willingness to Recommend Hospital

This measure addresses whether or not a patient would recommend their hospital to a friend or family member. The percentages below indicate patients who reported YES, they would definitely recommend the hospital.