Getting Ready for your MyChart Video Visit

MyChart Video Visits


Getting ready for your MyChart Video Visit via desktop or laptop computer

Congratulations! You are scheduled for a video visit through your Hackensack Meridian Health MyChart. Below are some tips to make the visit go smoothly.

Instructions for:

Joining from a desktop computer or laptop

  • Avoid using a work-issued device. Some employers block the ability to download software to use this service.
  • Google Chrome is the best browser to use. However, Firefox and Internet Explorer/Edge also will work.

In just four easy steps, you’ll be connected:

  1. Log in to MyChart.
  2. Go to Appointments and Visits. Click Details, next to Upcoming Visits.
  3. Select Begin Video Visit. The button will be green 30 minutes before your visit to give you time to set up.
  4. If this is your first time using Video Visits, you’ll have to install Vidyo. It’s the software so you and your doctor can see each other. Join via the browser.
  5. Verify your name and join!

So What Should I Expect When My Visit Begins?

You’ll see a split screen with some controls along the bottom for volume and chatting.

Joining from an iPhone/iOS or Android device

  • Avoid using a work-issued device. Some employers block the ability to download apps to use this service.
  • You will need to download two apps
    • Vidyo Connect app, the Video Service that allows you and your doctor to see each other
    • HMH Well app, which has MyChart access to start and conduct your visit

In just four easy steps, you’ll be connected.

Note: On the VidyoConnect app, do not open. You’ll open from MyChart in HMHWell.

  1. Download and install the Vidyo Connect app and the HMHWell App for iPhone/iOS
  2. Download and install the Vidyo Connect App and the HMHWell App for Android
  3. Open HMH Well app, sign in to your MyChart and select appointments and the Details of the Visit
  4. Select Begin Video Visits. It will be ready 30 minutes before your visit for you to work out any issues.
  5. Select Join the call and accept the Terms and Conditions and Privacy Policy.