February 13, 2019
New technology is latest in network’s innovative strategies to enhance patient experience
Hackensack Meridian Health, New Jersey’s largest and most integrated health network, is pleased to announce it is partnering with Connexient, the health care leader in digital wayfinding and indoor GPS, to help patients and families better navigate the network’s 17 hospitals.
“We are deeply committed to enhancing the experience of our patients and their families,’’ said Robert C. Garrett, CEO of Hackensack Meridian Health. “We are constantly scanning the horizon for new technology to help us make care as convenient as possible for our patients.’’
Hackensack Meridian Health initially deployed Connexient’s MediNav successfully at Hackensack University Medical Center and plans to launch the technology at Jersey Shore University Medical Center in March. Ultimately, it will be deployed at all network hospitals. Additionally, Connexient’s MediNav will be integrated with Epic’s MyChart within the HMH Well mobile application which gives users access to lab results, appointment information, current medications, immunization history and more on their mobile device.
MediNav provides the world’s most advanced turn-by-turn indoor navigation with popular features like Parking Planner and Meet Me.
“By integrating indoor mapping and navigation with MyChart’s appointment information, we are empowering patients to more easily find their way to their appointments,’’ said Kunle Modupe, Vice President of Hospitality Services at Hackensack Meridian Health. “This will reduce late arrivals to appointments, and create a great patient experience
Following on these deployments of the MediNav technology, Hackensack Meridian Health will work in partnership with Connexient to create additional functionality by integrating Epic MyChart’s appointment scheduling with MediNav’s indoor GPS and location services. This collaboration will create a seamless, “home to appointment” experience for patients.
“Taking existing applications and combining them in a new and powerful way allows Hackensack Meridian Health to continue to leverage our technology solutions to further advance the patient experience throughout the health care process at Hackensack Meridian Health,’’ said David Reis, Ph.D., Executive Vice President and Chief Information Officer at Hackensack Meridian Health.
“We are excited to partner with Hackensack Meridian Health to integrate Epic’s MyChart and MediNav,” added Mark Green, Connexient’s CEO and Co-Founder. “HMH’s vision and ability to execute will enable us to deliver value to patients and visitors as part of an overall digital consumer strategy.”
ABOUT HACKENSACK MERIDIAN HEALTH
Hackensack Meridian Health is a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care.
Hackensack Meridian Health comprises 17 hospitals from Bergen to Ocean counties, which includes three academic medical centers – Hackensack University Medical Center in Hackensack, Jersey Shore University Medical Center in Neptune, JFK Medical Center in Edison; two children’s hospitals – Joseph M. Sanzari Children’s Hospital in Hackensack, K. Hovnanian Children’s Hospital in Neptune; nine community hospitals – Bayshore Medical Center in Holmdel, Mountainside Medical Center in Montclair, Ocean Medical Center in Brick, Palisades Medical Center in North Bergen, Pascack Valley Medical Center in Westwood, Raritan Bay Medical Center in Old Bridge, Raritan Bay Medical Center in Perth Amboy, Riverview Medical Center in Red Bank, and Southern Ocean Medical Center in Manahawkin; a behavioral health hospital – Carrier Clinic in Belle Mead; and two rehabilitation hospitals – JFK Johnson Rehabilitation Institute in Edison and Shore Rehabilitation Institute in Brick.
Additionally, the network has more than 500 patient care locations throughout the state which include ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, fitness and wellness centers, rehabilitation centers, urgent care centers and physician practice locations. Hackensack Meridian Health has more than 34,100 team members, and 6,500 physicians and is a distinguished leader in health care philanthropy, committed to the health and well-being of the communities it serves.
The network’s notable distinctions include having four hospitals among the top 10 in New Jersey by U.S. News and World Report. Other honors include consistently achieving Magnet® recognition for nursing excellence from the American Nurses Credentialing Center and being named to Becker’s Healthcare’s “150 Top Places to Work in Healthcare/2018” list.
The Hackensack Meridian School of Medicine at Seton Hall University, the first private medical school in New Jersey in more than 50 years, welcomed its first class of students in 2018 to its On3 campus in Nutley and Clifton. Additionally, the network partnered with Memorial Sloan Kettering Cancer Center to find more cures for cancer faster while ensuring that patients have access to the highest quality, most individualized cancer care when and where they need it.
Hackensack Meridian Health is a member of AllSpire Health Partners, an interstate consortium of leading health systems, to focus on the sharing of best practices in clinical care and achieving efficiencies.
For additional information, please visit www.HackensackMeridianHealth.org.
Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.
More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence.