Frequently Asked Questions
How can I obtain copies or transfer copies of my-or my child’s -medical records?
To receive a complete copy of your RediClinic medical records; or to have a copy of your RediClinic medical records sent to a health practitioner of your choice:
- visit RediClinic patient medical records to access a “Medical Request Form”
- complete the Medical Request Form
- send either of the following ways: (a) To the address listed on the form; or (b) To ensure a faster delivery, please fax the Medical Request Form to 1-866-279-9592.
What other rights do I have with respect to my protected health information?
Please review our “Notice of Privacy Practices”, which was given to you the first time you visited RediClinic. This notice provides you with important information, such as telling you how your information may be used or disclosed, what rights you have with respect to your information (e.g., requesting a restriction on our use or disclosure or an amendment to the information we have in our records), and how you may exercise these rights.
Who can I contact if I have any more questions?
Please feel free to contact RediClinic at 1-833-423-7334, option 6. Once you obtain an operator, he/she will either answer your question or direct your call to the appropriate contact. Thank you for being a valued RediClinic customer. Your health and wellness are important to us and we appreciate your patience and understanding during this time of transition.