Global Health Program

Our Global Healthcare Programs

Hackensack Meridian Health Locations

Our campuses are conveniently located near major metropolitan areas and all major airports in the New York City and Philadelphia area. Transportation from the airport to the hospital may include taxi, bus, or car service. Search our network of locations across New Jersey.

Guest Accommodations & Services

We understand that being away from home can be stressful, so we provide patients and their families with the highest level of hospitality to make them feel at ease and comfortable in their new surroundings.

Our hospitals offer semi-private, private, and luxury rooms for our patients. Our current accommodations and renovations feature many amenities, such as flat-screen satellite televisions with numerous language options, a robust dining menu with international flair, and complimentary Wi-Fi access. Some of our luxury rooms offer sleeper sofas for overnight guests and beautiful beach or city views. Patients staying in our luxury rooms can also request complimentary high tea service in the afternoon.

If a patient does not require a hospital stay, our team can recommend and arrange a stay in a comfortable hotel or furnished apartment that is conveniently located to the hospital.

Concierge Care and Translation Services

Our global health team ensures that distance and language are not obstacles to receiving world-class care. In some cases, Hackensack Meridian Health doctors provide both diagnosis and treatment within the same patient visit. This means less time away from home, less expense and more efficient use of your time.

We provide translation and interpretation services for all patients as requested. We can also accommodate patients with vision impairment, hearing impairment, oxygen, or other special needs. Please contact us at 551-996-1852 to let us know about the patient’s special needs prior to your scheduled appointment.

We also offer concierge services that support the entire family, including:

• Transferring relevant medical information to our physicians
• Assisting with the Visa process
• Support with billing, insurance, and international banking issues
• Assisting with travel and lodging
• Scheduling and coordinating appointments
• Assistance with transportation services
• Ordering dietary preferences
• Supporting all religious and cultural needs

Our team will also continue to work closely with your referring physician throughout your treatment and will continue to be available for consultations after your treatment at our hospitals.

Financial Information for International Patients

Commercial, Contracted or Self-Pay Patients

If you have health insurance, we will assist you in completing insurance claim forms and send claims either to your insurance company or directly to you, if preferred.

If your international insurance is not contracted with HMH, or you do not have insurance, or are a self-pay patient, you will receive a cost estimate of your proposed care. You will be required to make a payment at least five days in advance of your scheduled appointment, treatment or procedure. This amount will be applied to the initial charges. If additional services are ordered by your Hackensack Meridian Health physicians, you may be scheduled for an additional patient financial services appointment to collect an additional deposit or an estimate of proposed services.

Upon completion of all visits, you can meet with a member of our patient financial services team to review charges that are posted on your financial account and get an estimate of the services that have not yet been entered into the billing record. Our team can answer any questions you have about charges, payments, refunds, and other items.

The following are acceptable forms of payment for self-pay charges:

• Wire transfers, VISA, MasterCard, & AMEX
• Traveler’s checks, certified checks drawn on a U.S. bank, or money orders
• Cash (U.S. dollars only accepted by on-campus appointment and security escort to Cashier)

If your appointments are covered by an embassy or other government agency, Hackensack Meridian Health will require a letter of guarantee authorizing payment for services prior to your appointment. These entities make the final decisions on approved services to be covered, including patients' out-of-pocket expenses either during or after an approved length of treatment. A letter of authorization from the embassy or other government agency will be required before treatment can be provided at Hackensack Meridian Health.

Hackensack Meridian Health will bill the embassy for all approved services on your behalf. For any additional services not authorized by the letter of guarantee, please contact our patient financial services team, who will assist with an approval request.