Hackensack Meridian Health offers multiple ways to pay your hospital bill.
Pay online: Please have your account number ready, as listed on your statement. The following credit cards are accepted: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. You can also pay by check, using your routing number and checking account number.
Pay by phone: You can call us at 551-996-1960 and use our automated phone system 24 hours 7 days a week.
Talk with a Customer Service Agent: If you would like to speak with a customer service agent to process your payment, please call us at 551-996-1960, during normal business hours 8 a.m. to 4 p.m. Monday through Friday.
- Payments made after 5 p.m. will not be processed until the next business day.
- This transaction will appear on your bank statement with Company Entry Description of: "EPAY HOSP"
Pay by mail: You can mail in your payment with the payment stub at the bottom of your statement to: PO Box 48028 / Newark, NJ 07101-4828
You can reach our Customer Service Team at 551-996-1960 with any questions on your hospital statement regarding recent charges, account balance, or how to set up an interest free payment plan. Our Customer Service Representatives are available: Monday - Friday from 8 am to 4 pm
For questions relating to your physician or physician group statement, please call the number listed on your physician statement.
Understanding what your patient balance represents
A patient will receive an Explanation of Benefits from their insurance carrier indicating how the claim was processed and the amount the patient will be billed. The patient's balance is generally broken down by the following:
Copayment is a fixed amount you pay for a healthcare service, as determined by your contract with your insurance carrier. Copayment amounts can vary based on services that are rendered and are considered a form of cost sharing between you and your insurance company.
Deductible is a fixed amount that you need to pay prior to your insurance company covering your claim for medical services, as determined by your contract with your insurance carrier. A deductible is owed during a given period of time, usually it is an annual amount that needs to be met. After the deductible amount has been satisfied, you usually pay for a copayment or coinsurance for covered services (if applicable).
Coinsurance is a percentage of insurance costs as determined by your insurance carrier. The coinsurance is generally applied after your deductible has been met. A coinsurance is applicable until your insurance plan’s out of pocket maximum has been met.
Frequently Asked Questions
Hospital-based outpatient clinics are held to nationally recognized service and patient care standards, leading to high-quality care for patients.
Patients admitted to the hospital or seen in our outpatient departments have typically received separate billings for hospital staff and physician services. Following this same type of billing process ensures more appropriate payment for the care provided.
It’s possible some patients will pay more for certain outpatient services and procedures at our hospital outpatient locations, depending on the services they receive and their specific insurance coverage.
Medicare patients could incur a coinsurance or deductible liability to the hospital that they would not incur if the facility were not hospital-based.
We encourage patients to review their insurance benefits or contact their insurance provider to determine what their policy will pay and what out-of-pocket expenses they may incur.
Depending on each patient’s specific insurance benefits, additional out-of-pocket expenses may be incurred under the “Hospital-Based Outpatient” model.
Questions on estimates of possible co-insurance payment amounts can be addressed to our Patient Accounting Customer Service Department at 1-551-996-3355.