Urgent Care Frequently Asked Questions
Rapid antigen tests are most effective in people being tested at height of illness when the virus’ presence in the body is highest.
People with and without symptoms can get a PCR test to confirm their COVID-19 status. PCR tests are more accurate in detecting the virus in those without symptoms or those with symptoms who may not be at the peak of their illness.
Learn more about COVID-19 test types here. (video)
Rapid antigen test results are available within 15 minutes. However, it is important to note rapid antigen tests are not for everyone.
PCR test results are usually available within 24 – 48 hours but can take longer depending upon volume and test availability. Due to high call volume, we ask that you log onto the portal with the information you were given during your visit to check results. You may have been given information for the following portals:
If it has not been 3 days since your test was performed, please wait before calling the site and continue to check the online portals for results.
At this time, you do not need an appointment for a COVID-19 test at a Hackensack Meridian Urgent Care. However, for your convenience, we do offer pre-registration for COVID-19 testing.
To pre-register for the COVID-19 test, please call the urgent care location of your choice to register over the phone. Our team members will assign you a COVID-19 testing timeslot. Please have insurance information readily available before calling.
For added convenience, our Neptune, Freehold, Monroe and Piscataway locations offer online COVID-19 testing timeslot registration as well.
Due to high call volume, we ask that you log onto the portal with the information you were given during your visit to check results.
At the Brick, Forked River, Jackson and Toms River, locations, you may have been given information for the following portals:
At the Neptune, Piscataway, Monroe and Freehold locations, you may have been given information for the MyQuest portal;
- Log in at MyQuest.QuestDiagnostics.com or call Quest customer service at 866-697-8378 for test results.
You may also check for test results at
Urgent Care - Behavioral Health Services Frequently Asked Questions
If you’re experiencing any of the below symptoms and your regular psychiatrist, psychologist or therapist is not available, Hackensack Meridian Urgent Care with Behavioral Health can help:
- Anxiety, stress or perceived panic attack
- Loss of interest in doing things you typically enjoy
- Trouble focusing, loss of appetite, feelings of isolation
- Flare-ups from known mood disorders
- Change in conduct, hyperactivity or attention issues in children ages 16+
Patients with more serious symptoms or those in some level of crisis such as thoughts of suicide, trouble with drug or substance abuse or those who are experiencing delusional symptoms (unable to differentiate what is real versus imagined) will need to go to a Behavioral Health clinic, professional, or a local Emergency Room that is equipped for a higher level of behavioral health care.
If you are experiencing any of the below, seek treatment in an Emergency Room.
- Thoughts of suicide or self-harm, or harming others
- Violent, erratic, or aggressive behavior
- Drug or substance withdrawal and detox
- Schizophrenia, Bi-Polar or personality disorders
Telemedicine Frequently Asked Questions
The HMH NOW telemedicine app offers 24/7 on-demand video visits with board-certified physicians in 10 minutes or less all from the comfort of home (or wherever you may be). Great for cold, flu and allergy treatment, pink eye and urinary tract infections.