Hackensack Meridian Urgent Care - Neptune

Walk-In Care and Answers When You Need Them

It can be challenging to know where to go for Pediatric and Adult Behavioral Health Urgent Care when you are or your child or teen is experiencing a mental health related issue. 

Our location offers walk-in care and a convenient option for individuals and families to get answers in a safe setting associated with the region’s top-ranked hospitals, including Jersey Shore University Medical Center and the area's top doctors.

Some of the most common conditions we treat are:

• Depression
• Anxiety & Panic Attacks
• Stress
• Mood disorders

Experts from our nationally-recognized Pediatric & Adolescent Behavioral Health programming are available for mental health urgent care for children and teens at the following ages and times:

For Children and Adults Ages 5+
Monday - Friday - 8 a.m. - 8 p.m.
Weekends - 8 a.m. - 4 p.m.

**No Appointment Necessary - Receive Immediate Access to Care**

Our goal is to stabilize the patient, address concerns, provide treatment, and recommend an appropriate level of follow-up care, whether it be an appointment with a behavioral health professional or hospital care.

Behavioral Health Services

• School clearance letters where there are no immediate safety risks. 
• Pediatric and adolescent expert psychiatric evaluations and treatment
• Prescription refills
• Crisis intervention
• Expedite the follow-up process with a long-term psychiatric team
• Medication initiation or adjustment

When you arrive, our location will look and feel familiar because it is a traditional urgent care center in every way, with the addition of specialized experts in mental health.

Upon check-in, we have a separate and discrete waiting area for individuals visiting for behavioral health services.

Once in an exam room, our care team and process will include:

• Exam by our board certified physician for any medical concerns
• Consultation with specialized behavioral health nurses and licensed, certified social workers
• If necessary, a telehealth consultation with a psychiatrist to determine level care and treatment needed

Our goal is to stabilize the individual, address concerns, provide treatment at the site, direct them to an appropriate level of care (which may be the hospital ED), or help schedule an appointment with a behavioral health professional.

After your visit, our care team will offer follow-up care, appointment support, and help you connect to community resources as you navigate the next steps of your care plan. We may prescribe or refill medications for your diagnosis, as needed, but we do not prescribe controlled substances and benzodiazepines that require a higher level of oversight and medical supervision.

Urgent Care is for injuries or illnesses that are not life threatening. Therefore, we recommend going to the Emergency Department with the following conditions:

• Chest pain
• Difficulty breathing
• Uncontrolled bleeding
• Loss of consciousness
• Sudden loss of vision or blurred vision
• Acute mental health issues or suicidal feelings
• Change in mental status or stroke symptoms
  i.e. Sudden numbness or weakness of the face, arm or leg, sudden confusion, difficulty speaking or understanding what is being said. Sudden loss of balance or loss of coordination.

Traditional urgent care centers have been around for over 40 years, providing quick and affordable walk-in care for life’s minor bumps, bruises, coughs, and colds.

Hackensack Meridian Health is the first in the nation to develop an urgent care with additional services to directly provide immediate care for mental and behavioral health issues and concerns (where there are no immediate safety risks). 

Urgent care with Behavioral Health does not replace your regular psychiatrist or mental health professional or when going to the nearest hospital emergency room is necessary.

By combining medical urgent care services with behavioral health expertise, we can provide a thorough evaluation and diagnosis of physical medical conditions and mental health-related issues.

In many cases, symptoms like depression could be related to an underlying or undiagnosed medical condition (like a thyroid condition, hypertension, or chronic illness).

By visiting our office, our clinical team is equipped to identify medical conditions that may impact mental or behavior and understand and treat behavioral health conditions.

We treat infants 4 months old to senior citizens. Learn more about our pediatric emergency services here.

No, you may walk in at any time without an appointment.

We offer a wide range of point-of-care on-site lab testing and can send out any specimen to a medical laboratory when necessary.

• Cultures, swabs, blood draw
• PPD
• Titers
• COVID-19 testing
• Rapid influenza A&B testing (results in 15 minutes)
• Rapid mononucleosis screening (results in 15 minutes)
• Rapid strep (results in 5 minutes)
• STD
• Urine pregnancy test
• Urinalysis

Yes, each of our locations have EKG capabilities

Yes, we offer STD testing.

Yes, most of our locations offer DOT physicals, please call ahead to schedule a visit.

Yes. Our doctors regularly provide complete physical exams (routine, for work, sports or school), including blood work.

Yes, you will need to bring a photo ID, co-pay, your e-mail address, and a copy of your insurance card to every visit.

We will instruct you on the proper follow up for your specific injury/illness. After your Urgent Care visit we encourage all patients to follow up with your primary care doctor. However, if your symptoms persist and you are unable to make a timely appointment with a primary care doctor, please revisit our Urgent Care.

• If you are in need of a primary care doctor, click here for a recommended list.

Aetna, Aetna Better Health, Amerihealth, Brighton/Magnacare, Cigna, Clover, Blue Cross Blue Shield, Horizon NJ Health, Multiplan, Qualcare, Self Pay, United Health/Oxford, Wellcare. Please verify with your insurance for participation.