Visitation Guidelines

As of Monday, February 16, 2026, masking is strongly encouraged  for all patients, visitors and staff at Hackensack Meridian Health facilities.

Please note, there are some instances when wearing a mask is still required:

  • When isolation precautions (aka transmission-based precautions) are in place (ex. confirmed or suspected COVID-19, flu, etc.);
  • Upon request by the patient or the patient’s representative;
  • Specific areas of the hospital/facility where highly vulnerable patients are receiving care (e.g. NICU);
  • When a patient is experiencing respiratory symptoms (i.e. coughing, difficulty breathing, sneezing, or nasal congestion).

Masks will continue to be provided at all Hackensack Meridian Health locations. Patients, visitors or team members who would like to continue wearing a mask are free to do so. 

Hackensack Meridian Health’s masking guidance may change based on respiratory viral activity prevalence. We will continue to monitor respiratory viral activity and determine masking guidance by location. View our masking frequently asked questions below. If respiratory viral activity increases in a location, masking requirements may be reinstated for all Hackensack Meridian Health clinical areas within that location.

It is recommended that you plan your hospital visit by calling in advance and listening for any visitation limitations or changes in masking guidance. We continue to limit or restrict visitation in high risk areas, in collaboration with the clinical team. The Office of Patient Experience is available to assist or you may email consumerservices@hmhn.org and note the name of the hospital visitation you are inquiring about.

We recognize the importance of having loved ones, friends and family at the bedside during the healing process. Please connect with your local patient experience office and ask about our Care Companion program - a program designed to Keep Families Connected.

Remember, we are all in this together. Our health care team will treat your loved one with respect and courtesy. Please treat our caregivers with respect and courtesy as we are partners in caring for your loved one.

The mission for our team is clear: to provide the best and most compassionate care. Patients are our priority. We will get through this together with mutual respect and compassion.

Masking Frequently Asked Questions (FAQs)

Reaching Our Hospitals

If you need information regarding a specific hospital, please use the contact information below.
Hospital Phone #
Hackensack University Medical Center 551-996-2000
Palisades Medical Center 201-854-5000
JFK University Medical Center 732-321-7000
Raritan Bay Medical Center  732-442-3700
Old Bridge Medical Center 732-360-1000
Bayshore Medical Center 732-739-5900
Riverview Medical Center 732-741-2700
Jersey Shore University Medical Center 732-775-5500
Ocean University Medical Center 732-840-2200
Southern Ocean Medical Center 609-597-6011

Your experience matters to us. For experience related concerns or questions please contact our Consumer Services Team via phone at 848-888-4538 or email consumerservices@hmhn.org.