Health and Wellbeing

Employee Assistance Program (EAP)

HMH’s Employee Assistance Program (EAP) provides team members with confidential support for both everyday challenges and more serious problems. Counselors and other specialists can help you and your family members with child and eldercare support, parenting and family issues, relationship troubles, workplace problems or conflicts, living with chronic conditions, and more.

HMH has partnered with Optum to offer an Employee Assistance Program (EAP) that is designed to help you live your best life and support your mental health. HMH’s EAP provides team members with confidential support for both everyday challenges and more serious problems.

Contact Information (EAP)
Optum

• 1-866-407-5252
• Visit website
• 24 hours a day, 7 days a week
• Access Code: HMHNEAP

Telemedicine

The HMH NOW app offers no-cost urgent care video visits with doctors for all HMH team members currently enrolled in Hackensack Meridian Health benefits and their enrolled dependents. See instructions to register here.

• On-demand video visit 24/7 for treatment of common conditions like cold and flu symptoms, rashes, hives, allergies, UTIs, pink eye and more.
• Video visits in 10 minutes or less.
• Peace of mind when your doctor’s office is closed.
• A great resource for dependent college students or when traveling.

Benefit Advocate Center

Benefit programs are complex and can be difficult to understand. That’s why we have engaged outside experts who specialize in understanding the technical nature of benefits and how to work with our benefit partners on your behalf. The Benefit Advocate Center can help you with explanation of benefits, insurance contact information, prescription and pharmacy resources, and general policy questions.

The Benefit Advocate Center (BAC) is available to you at no charge. Advocates can assist you with questions about benefits, prescription/pharmacy coverage, referrals, insurance claim issues and bills. They can also help you with finding providers.

Contact Information

• TMSC: 1-551-996-2877
• BAC.TEAMHMH@AJG.COM
• Monday – Friday: 8:00 am – 6:00 pm

Team Member Support & Navigation Line

Caring and confidential help is available 24/7 by dialing 844-642-2665. Let our professionals take the guesswork out determining the best resources to support you!

• This new resource can support you if you are having difficulty coping with the anxiety and hardships each day may bring.
• Staffed by Behavioral Health professionals from across our network, this resource can connect you with the caring and confidential support you need.
• You can receive immediate help during a crisis and get connected with additional resources.

This new resource, available 24/7, can support you if you are having difficulty coping with the anxiety and hardships each day may bring. Staffed by Behavioral Health professionals from across our network, this resource can connect you with the caring and confidential support you need. You can receive immediate help during a crisis and get connected with additional resources.

• 1-844-642-2665
• 24 hours a day, 7 days a week