Health and Wellbeing
Employee Assistance Program (EAP)
HMH’s Employee Assistance Program (EAP) provides team members with confidential support for both everyday challenges and more serious problems. Counselors and other specialists can help you and your family members with child and eldercare support, parenting and family issues, relationship troubles, workplace problems or conflicts, living with chronic conditions, and more.
HMH has partnered with Optum to offer an Employee Assistance Program (EAP) that is designed to help you live your best life and support your mental health. HMH’s EAP provides team members with confidential support for both everyday challenges and more serious problems.
Contact Information (EAP)
Optum
- 1-866-407-5252
- Visit website
- 24 hours a day, 7 days a week
- Access Code: HMHNEAP
Virtual Care
The HMH 24/7 app offers no-cost primary care and urgent care video visits with doctors for all HMH team members currently enrolled in Hackensack Meridian Health benefits and their enrolled dependents. See instructions to register here.
- On-demand video visit 24/7 for treatment of common conditions like cold and flu symptoms, rashes, hives, allergies, UTIs, pink eye and more.
- Video visits in 10 minutes or less.
- Peace of mind when your doctor’s office is closed.
Benefit Advocate Center
Benefit programs are complex and can be difficult to understand. That’s why we have engaged outside experts who specialize in understanding the technical nature of benefits and how to work with our benefits partners on your behalf. The Benefit Advocate Center can help you with explanation of benefits, insurance contact information, prescription and pharmacy resources, and general policy questions.
The Benefit Advocate Center (BAC) is available to you at no charge. Advocates can also assist you with questions about benefits, prescription/pharmacy coverage, referrals, insurance claims issues and bills, and with finding a provider.
The Benefit Advocate Center can help you with:
Insurance Contact Information
Have you not received your insurance cards, need replacement cards or need to get in touch with an insurance carrier?
Explanation of Benefits
Is it unclear to you what your insurance covered on a particular claim and what your responsibility is?
Prescription/Pharmacy Issues
Is the pharmacy telling you that your medication is not covered or charging you full price? Do you need help getting an authorization on a medication?
General Policy Questions
How much PTO am I eligible for? How do I learn more about my 401k? What is my tuition reimbursement opportunity? Am I eligible for FMLA? I don’t understand my disability benefits.
Contact Information
- BAC: 1-833-398-9455
- BAC.TEAMHMH@AJG.COM
- Monday - Friday 8:00 a.m. - 6:00 p.m.
Team Member Support & Navigation Line
The Team Member Service Center (TMSC) is the central point of contact for all employee-related inquiries within Hackensack Meridian Health.
We act as a hub for Human Resources related services, providing support and information to team members on various topics, which include:
- Benefits: Get help understanding your health plans and enrollment.
- Compensation, Culture, and Recognition: Inquiries related to your pay and our recognition programs.
- Forms/Letters: Request employment verification and other official documents.
- Leader Self-Service: Guidance for managers and supervisors.
- Learning: Information on professional development and tuition assistance.
- Leave of Absence: Assistance with planning and managing your leave.
- My Information: Support for updating your personal details in PeopleSoft.
- MyTime: Questions about timekeeping and attendance.
- Opportunity, Belonging, and Impact: Resources related to our culture and diversity initiatives.
- Performance: Support for the performance review process.
- Policy: Clarification on Hackensack Meridian Health policies.
- Savings and Retirement: Information about your 401(k) and other retirement plans.
- Talent Acquisition: Inquiries about internal mobility and the hiring process.
- TMSC: 1-551-996-2877
- Please listen to prompts
- Monday - Friday, 8:00 a.m .- 4:00 p.m.