Hackensack Meridian Health and CLEAR Partner to Bring Secure, Seamless Digital Identity to the Patient Experience
August 18, 2025
New Jersey’s Largest Health Network – and Home of the #1 Hospital in the NY/NJ Metro Area according to U.S. News & World Report, 2025-26 – Becomes First in Tri-State to Deploy CLEAR for Seamless Appointment Check-In and Medical Record Access
The era of juggling clipboards, insurance cards, and identification at hospitals and in doctors’ waiting rooms is going to change for patients at Hackensack Meridian Health. New Jersey’s largest and most comprehensive health network announced a groundbreaking partnership with CLEAR, the secure identity company, to power a single, interoperable identity designed for faster and more convenient patient experiences across the Hackensack ecosystem.
Hackensack plans to leverage CLEAR’s identity platform, CLEAR1, via its integration with Epic, to enable MyChart Account Creation and Password Reset. Once live, patients will be able to verify their identity with a quick selfie, bypassing legacy solutions and traditional paperwork. Additionally, this seamless verification process is expected to be available for Patient Check-In on kiosks at select Hackensack locations.
“Hackensack Meridian Health is fundamentally changing what it means to be a patient, starting at the front door,” said Robert C. Garrett, FACHE, Chief Executive Officer of Hackensack Meridian Health. “Our partnership with CLEAR will make the check-in process as simple and secure as CLEAR's airport experience. This is a powerful example of how we leverage world-class technology to enhance the patient experience, improve access, and truly reimagine healthcare for our communities.”
Integrating CLEAR1 provides a dual benefit, enhancing patient experience while delivering significant operational advantages for the health network. The partnership will not only streamline digital identity verification but also reinforce a commitment to security and patient trust.
“CLEAR’s mission is to make experiences safer and easier by connecting you to your secure identity,” said Caryn Seidman Becker, CEO of CLEAR. “With over 33 million Members, we’re proud to bring our trusted identity platform to healthcare where speed, trust, and security are paramount. Our partnership with Hackensack Meridian Health is transforming patient check-in from a friction-filled moment into a seamless, secure experience. Together, we’re helping people get to the care they need, faster, easier, and with greater peace of mind.”
Hackensack plans to first roll out MyChart Account Creation and Password Reset, enabling a seamless and secure way for patients to create and access their account and health information. Next, John Theurer Cancer Center (JTCC) at Hackensack University Medical Center, one of the top 20 hospitals in the nation, according to U.S. News & World Report 2025-26, expects to launch CLEAR’s Check In experience. As the first cancer center in the country to use this technology, patients will be able to check in for their appointment by simply snapping a photo at a kiosk. This technology will also be available at Hackensack Meridian Health and Wellness Center in Eatontown, New Jersey, before expanding more widely across the network.
Hackensack Meridian Health and CLEAR, with a shared mission and values to foster meaningful change in healthcare, will continue to look for innovative ways to expand the partnership and continue to deliver world-class, accessible care to our patients and the communities we serve.