Joseph M. Sanzari Children's Hospital

You can sign into MyChart, our online patient portal. You can use the portal to view your records, request medication refills, access test results, manage your appointments and more.

The goal of the Department of Information and Guest Services is to provide reliable and accurate information for our patients and visitors.

• Welcoming our guests into a warm, pleasant atmosphere.
• Extending assistance in a compassionate and caring manner.
• Our service will be courteous and empathetic, in consideration of the various needs of our customers.
• All  will be acknowledged and greeted by our friendly hospitality professionals.
• In the interest of safety and security for all patients, visitors, and guests, we will also exercise a high degree of vigilance.

Should you need to contact a Guest Services representative we can be reached at 551-996-2000 x61460.

Self Park Garages:
Hours of Operation:

• Essex St. Garage Mon-Fri 6 a.m. -2 a.m. Sat & Sun 7 a.m. - 2 a.m.
• Women’s & Children’s Mon-Fri 7 a.m. - 11 p.m. Sat & Sun 12 p.m. - 8 p.m.
• John Theurer Cancer Center Mon-Fri 6 a.m. - 7 p.m. Sat & Sun 6 a.m. - 7 p.m.

Payment: Parking is available to all visitors in the Essex St. Garage and Women and Children’s garage for a nominal fee (currently $8.00). If returning to the medical center for multiple visits through out the day, you can request a Same Day Return Voucher for an additional fee.

All major credit cards are accepted.

Valet Services:
Hours of Operation:

• Medical Plaza Mon-Fri 7 a.m. - 4:30 p.m.
• John Theurer Cancer Center Mon-Fri 6:30 a.m. - 5:30 p.m.
• Emergency Trauma Center Mon-Sun 24/7 for all patients

Payment: Visitor Parking also provides Valet Services at the John Theurer Cancer Center and Medical Plaza Building for a nominal fee (currently $10.00). We also offer complimentary valet service to any patients who present to the Emergency Trauma Center for treatment.

All major credit cards are accepted.

Handicap Parking:

Handicap parking spots are available in all garages.

• Handicap valet services are available at the Medical Plaza for a nominal fee (currently $5)
• Discounted handicap valet services booklets are also available at the Medical Plaza valet
• Handicap valet services are complimentary at the John Theurer Cancer Center

 

The Department of Security and Parking Services operates 24 hours a day, seven days a week to provide a secure and safe environment for all patients, visitors, guests, staff, and physicians. Services include:

• Video surveillance
• Security issues management
• Investigation and reporting of security incidents
• Identification of patients, visitors and employees
• Access control to sensitive areas
• Vehicular access to urgent care areas
• Employee education in the handling of security issues
• Performance standards
• Emergency security procedures

Security Services Main Office Dispatch: Call 551-996-2525

Emergency: Call 551-996-7777

Patrol Division
The Patrol Division is the largest of three within the departments.  It provides comprehensive programs for emergency response i.e. hazard surveillance, control of patient valuables, lost and found, emergency courier, transport and escort services, high risk, patient protection and coverage of special events.

Shift Hours: Patrol Division operates in three shifts 7am to 3:30 pm, 3:00 pm to 11:00 pm, 11:00 pm to 7:00 am.  Each shift is staffed with adequate Officers to ensure a safe and secure environment for our visitors, patients, guests, and staff.

Parking Division
Located Ground Floor St. John next to the Cashiers Office

Shuttle Hours: The Parking Division provides employee shuttle bus service from three remote parking areas Monday through Friday from 3:45 am to 11:45 pm.

The Parking Office Hours: Monday to Friday from 8 am to 4:30 pm providing services including but not limited to issuance of parking assignments, identification cards, parking assignment stickers, and the maintenance and programming of all gate, readers and equipment.

Call: 551-996-2707

Training Division
Located Ground Floor St. John

The Training Division provides an extensive mandatory new officer and refresher training program for all staff. This training enhances the Officers ability to perform their duties to the fullest capacity keeping the patients and staff save.

On site training and education is provided including but not limited to certification in CPR and AED (automatic external defibrillator), Non-Violent Crisis Intervention, FEMA Emergency Management on-line programs, OSHA First Receiver, MSDS, and hands on training for daily operations. Security Officers also attend a formal, forty-hour Security Officer training program conducted by the Bergen County Police and Fire Academy yearly.

Call: 551-996-8252

Hackensack Meridian Health hospital visitation policies follow the recommendations from the New Jersey Hospital Association. 

Visitation Guidelines

Patients should bring the following information when registering for an appointment or hospital stay:

• Advance Directive
• Copay or deductible
• Driver’s license
• Insurance Card
• Medicare/Medicaid card
• Name and Social Security Number of the insured
• Referral forms from your physician (if required by your insurance carrier)
• Referral/Order Guidelines
• Worker’s compensation information (if applicable)

 

Hackensack University Medical Center Gift Shops are located throughout the medical center and offer a variety of products for your convenience and to help brighten the lives of patients. A dedicated group of volunteers will help you find a special gift for your friend or family member. All profits from the gift shops sales further enable the Hackensack University Medical Center Auxiliary to support the hospital’s many medical programs. 

Purchase a Gift for a Loved One

If you would like to purchase an item to be delivered to your loved one’s hospital room you may do so by calling the Corner Shop.

Corner Shop
Call 551-996-2629

Balloons
Get Well Soon balloon bouquet $21.99
New Baby balloon bouquet (for boy or girl) $21.99

Flowers and Plants
It’s a Boy/Girl! bouquet $50.00
Seasonal Mix $75.00

For The New Baby
Pink or Blue Teddy Bears $99.00
Welcome Wagon for boys or girls $59.99

Magazines
Selection and prices vary. Please call for details.

Treats
Russell Stover boxed candy $12.99 (large), $8.99 (small)
Call for more assortment options

Stuffed Animals
Bear $21.99
Cat $18.99
Dog $13.99 (small) $49.99 (large)
Monkey $18.99

Our Shops

The Corner Shop
Located in the Banta Lobby

The Corner Shop located in the Banta Lobby offers a unique shopping experience, providing a wonderful array of personal gifts such as jewelry, handbags, scarves, and decorative items for the home. Brighten a patient’s day with stuffed animals, toys, games, balloons, floral arrangements, greeting cards and seasonal decorations. The shop is also a convenient source for newspapers, magazines, books, snacks, candy and toiletries.

Children's Gift Shop
Located in the Joseph M. Sanzari Children's Hospital

The Children’s Gift Shop is child-friendly and offers an array of gifts to delight younger patients as well as visitors and staff. Bright and colorful, this Shop is stocked with toys, children’s books and stuffed animals! Grab a chilled, refreshing beverage at this location, too. This is the only Shop that features our new HackensackUMC logo merchandise and apparel- an ideal gift for that special caregiver!

Dr. Earl and Ingrid Doyne Corner Shop
Located in the John Theurer Cancer Center

The Dr. Earl and Ingrid Doyne Corner Shop is our newest addition. Opened for business in December, 2012, on the main floor, the facility offers both practical and luxury items for our patients, guests, and staff. The tranquil, welcoming environment enables our clientele to take a moment away from the clinical setting to enjoy selecting from a wide range of specialty products and beautiful gifts. Though dedicated to serving the unique needs of our cancer patients in particular, the boutique is well-equipped to serve all of our visitors.

The Sandra Kissler Women's Shop
Located in the Donna A. Sanzari's Women's and Children's Hospital

Shades of pink and blue, perfect for the new baby or two! The Sandra Kissler Women’s Shop caters to the newborn with gift items to mark the occasion of a new arrival. In addition, the shop offers preemie size clothing for those extra special bundles of joy. Items suitable for parents and young siblings are also available in the shop. A thoughtful gift of chocolate, fresh flowers, greeting cards, magazines, and stuffed animals will bring cheer to our patients. New mothers may also use the services of the Medela Rental Breast Pump Station.

The Green Caboose Thrift Shop
Located at 86 Orchard Street in Hackensack

The Green Caboose thrift shop sells donated items such as gently used clothing, jewelry, children’s toys and books, holiday items, and a broad selection of household articles. There is always a surprise or two among the spacious rows of merchandise.

Founded by the HackensackUMC Auxiliary and originally housed in the historic Anderson Street train station since 1962, the thrift shop became an integral part of the community. In January 2009, it was destroyed in a fire.

The Green Caboose now continues its services in its new home on Orchard Street where it not only produces income for the medical center but provides two important services to the community: previously owned items are given a new lease on life; and those looking to clean out attics and basements have an ideal donation destination.

Donations are accepted Monday through Saturday from 10:00 am to 4:00 pm. For additional information, please call 201-487-1462.

Volunteer

Gift Shop volunteers stock shelves, use a cash register, and help visitors and patients with shopping.

Volunteer Manager
Call 551-996-2081

Spiritual and Religious Comfort and Support

The Pastoral Care Department offers the Hackensack University Medical Center community — our patients, their families, and our staff — spiritual and religious comfort and support.

In our Mission we rely on traditions both ever ancient and ever new to promote healing in body, mind, and spirit with unconditional acceptance and love to men and women — both old and young — of all faiths and traditions. In collaboration with The Planetree Initiative, Pastoral Care offers complementary modalities of holistic care to our patients, families, and staff recognizing the connection between the body, the mind, and the spirit in the healing process.

Our Services

• Bedside Visiting
• Worship Services of Various Faith Traditions
• Sacramental Ministry
• Volunteer Visitation
• Reiki (in conjunction with The Planetree Initiative)
• Labyrinth (in conjunction with The Planetree Initiative)
• No Ones Dies Alone (NODA)
• Shabbos Accommodations
• Counseling Retreats
• Bereavement Support
• Staff Support
• Clinical Pastoral Education
• Continuing Education for Volunteers

The Second Street Café is open from 6:30 a.m. until 7:30 p.m., and from 1 a.m. until 3 a.m., Monday through Friday, and limited hours Saturday and Sunday. Located on the ground floor of the Pavilion Building, it offers a wide array of foods for every appetite.

The Aquarium Café is open from 6:30 a.m. until 6:30 p.m., Monday through Friday, and limited hours Saturday and Sunday. Located off the main entrance at the Joseph Sanzari Children’s Hospital, it offers light bistro fare, from gourmet coffees and teas to salads, sandwiches, desserts, and snacks.

The Lobby Coffee Shop is open from 6 a.m. until 8:30 p.m. Monday through Friday, and 7 a.m. until 7:30 p.m. Saturday and Sunday. Located off the main entrance on the first floor Link Lobby, it offers light bistro fare, from gourmet coffees and teas to salads, sandwiches, and desserts.

The Plaza Pharmacy at Hackensack University Medical Center is a full-service retail pharmacy that provides prescription and over-the-counter medications, medical supplies, sundries, and other merchandise for patients and employees of the medical center.

• Highly skilled registered pharmacists, who have years of experience counseling patients, interfacing with physicians, and filling and compounding prescriptions.
• Convenient hours and location that make it easy for you to fill all your pharmacy needs in one place.
• Effortless prescription filling. Whether you are an employee, a patient just being discharged from the hospital, or are in need of outpatient pharmacy services, we will fill your prescriptions efficiently and have them ready as you leave the medical center. Prescriptions can be called in, faxed, or sent to us by the medical center’s internal pneumatic tube system. We will then fill them and deliver them right to your hospital room or employee location— saving you time.
• Extensive and specialty inventory. Because we are intimately familiar with the prescription patterns of our doctors at the medical center, we stock the most common medications and compounds they prescribe. We also stock medications for specialty services not found at regular pharmacies, including prescriptions for patients undergoing stem cell transplantation or infertility treatment. Since we communicate regularly with the medical center’s physicians, we can stock new medications as they become available and can fill special orders by request.
• Most major insurance plans, including Medicare D and workers’ compensation plans, are accepted.
• Personalized patient services, including private consultations to help fill in the gaps of information you might want to know about your medications.

The Plaza Pharmacy
Hours of Operation:
Monday – Friday
7:30 a.m. – 7 p.m.
Saturday
9 a.m. – 5 p.m.

Call 551-996-8744
Fax: 551-996-8757

John Theurer Cancer Center Pharmacy
Hours of Operation:
Monday – Friday
8 a.m. – 6 p.m.

Call 551-996-5427

Introducing ePharmacy

• A place to manage your prescriptions online.
• Once a patient has access to the ePharmacy portal they can:
  • Obtain drug information
  • Check drug interactions
  • Ask a Pharmacist a question
  • Transfer prescriptions
  • Refill prescriptions
  • View their prescription records, including drug images
  • View their allergy information
  • Print medical expense reports
  • Generate a wallet sized prescription information card which includes allergies
  • To generate a new account a patient needs a prescription number from either the Plaza or John Theurer Cancer Center retail pharmacies
  
  

  Log In or Create an Account

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