COVID-19 Visitation Guidelines

Effective December 28, 2021, please be advised that visitation in all HMH hospitals in all regions is restricted Level Red A red level restricts in-person visitation, with limited exceptions and requirements, including:
  • Pediatrics
  • Labor and delivery
  • End of life
  • Patients with intellectual, developmental, or other cognitive disabilities
The safety and well-being of our patients, visitors and team members remains our highest priority. All of our facilities will practice a restricted visitation policy, in an effort to minimize the risk of spread of COVID-19 to our patients, visitors and team members. For any other question regarding visitation, please call your local Office of Patient Experience Office.

General inpatient visitation hours: Before visiting, please call the Office of Patient Experience at the hospital you wish to visit to confirm their visitation hours (PLEASE NOTE: for specialty care units, including ICUs, Psychiatry, Emergency Department, and Labor and delivery, please verify visitation hours and procedures with the care team).

Level Red: Carrier Clinic 
Visitation is by scheduled appointment only. Please speak with the social worker assigned to your loved one for more information.

For Inpatient Pediatrics:
At the time of admission, the parent(s)/guardian(s) will be informed of the visitation guidelines and will also identify the other adults who can visit the child based on the unit, the child’s condition, and the current NJHA hospital visitation code.

Proof of Vaccination Required

As of December 27, 2021, all visitors to inpatient units must show proof of full vaccination or a negative COVID PCR or antigen test result (within 72 hours). Home tests will not be accepted as they cannot be validated. Special exceptions will be made for end-of-life care, labor & delivery, emergency room care, pediatrics and other circumstances.

Acceptable forms of proof are:

Please note: A paper photocopy of a vaccination card is not an acceptable form of proof.

You are considered fully vaccinated against COVID-19 if it’s been more than 14 days after getting your second dose of a 2-dose series (Pfizer or Moderna) or 14 days after getting your single dose of the J&J Janssen vaccine.

International visitors must be vaccinated with a vaccine that is approved by the Food and Drug Administration (FDA) or World Health Organization (WHO), or authorized by Emergency Use Authorization (EUA).

Upon entry to our hospital facilities, you will be asked to present proof of vaccination and a valid ID to enter and visit someone in an inpatient unit. You should also complete this self-screening assessment in advance to expedite the entry process.
 

Reaching Our Hospitals

Please contact our hospitals below if you need specific information regarding visiting hours.
Hospital Phone # Email
Hackensack University Medical Center 551-996-2010 OPEHackensackUMC@hmhn.org
Palisades Medical Center 201-854-5751 OPEPMC@hmhn.org
JFK University Medical Center 732-321-7566 OPEJFK@hmhn.org
Raritan Bay Medical Center  732-442-3700 x 5086 OPERBMC@hmhn.org
Old Bridge Medical Center 732-442-3700 x 5086 OPERBMC@hmhn.org
Bayshore Medical Center 732-739-5911 OPEBMC@hmhn.org
Riverview Medical Center 732-530-2484 OPERMC@hmhn.org
Jersey Shore University Medical Center 732-776-4447 OPEJSUMC@hmhn.org
Ocean University Medical Center 732-836-4297 OPEOMC@hmhn.org
Southern Ocean Medical Center 609-978-3833 OPESOMC@hmhn.org
Keeping Families Connected While in-person visitation is restricted and/or limited, HMH is committed to keeping our patients connected to their loved ones during their stay through our Keeping Families Connected Program. Staff at the hospital’s Office of Patient Experiencecan help you receive updates and arrange phone and video calls. While your loved one is with us, we will ensure you connect with them safely. We are sensitive to the separation this restriction causes our patients and their loved ones, but we believe this measure of protection is essential to keep people safe. The health and safety of our patients, their families and our team members remain a top priority. Please see the definitions below for more information related to the risk levels, and visitation restrictions and exceptions.

Risk Level Definitions

Level Red

A red level restricts in-person visitation, with limited exceptions and requirements, including:

  • Pediatrics
  • Labor and delivery
  • End of life
  • Patients with intellectual, developmental, or other cognitive disabilities

NOTE: To ensure the safety of all, visits must be scheduled through hospital’s Office of Patient Experience. All visitor exceptions must be approved by the care team, and must follow requirements on masking, symptom screening and other precautions.

Carrier Clinic: Visits must be scheduled by appointment only. Please contact the patient’s social worker for more information.

Level Yellow

A level yellow limits the number of visitors to one visitor per inpatient admission with exceptions and requirements. To ensure the safety of all, it is preferred that visits are coordinated with the hospitals' Office of Patient Experience:

Carrier Clinic: Visits must be scheduled by appointment only. Please contact the patient’s social worker for more information.

NOTE:

  • Visitation is suspended for COVID-19 patients, except for circumstances approved by the care team.
  • Visitation is suspended for those who are immunocompromised, except for circumstances approved by the care team. The definition for immunocompromised patients includes:
    • Patients receiving chemotherapy for cancer
    • Patients within one year of receiving a hematopoietic stem cell transplant
    • Patients who have undergone solid organ transplant and who are still receiving anti-rejection medications
    • Patients with untreated HIV infection with CD4 T lymphocyte count < 200
    • Patients with combined primary immunodeficiency disorder
    • Patients who are receiving prednisone >20mg/day for more than 14 days

Level Green

A level green is a lower level of COVID-19 risk and permits visitation, with some exceptions and requirements as follows:

Carrier Clinic: Visits must be scheduled by appointment only. Please contact the patient’s social worker for more information.

  • Visitation is suspended for COVID-19 patients, except for circumstances approved by the care team.
  • Visitation is suspended for those who are immunocompromised, except for circumstances approved by the care team.
  • Other patients may have two visitors at a time. They must follow requirements on masking, symptom screening and other precautions.

Exceptions and Requirements

All exceptions must be approved by the care team.

The policy also includes the following requirements for hospital visitors:

  • All visitors must be 18 years of age or older, except for exceptions approved by the care team.
  • All visitors must wear the appropriate personal protective equipment. Bandanas, gaiters, or masks with exhalation valves are not permitted because they don’t provide sufficient protection.
  • All guests must undergo a symptom check, which can be completed within 24 hours of visit by going to Guest Video and Screening Portal or can be done upon entering the hospital/site. Self-screening iPads are available at all hospital visitor entrances. Once a visitor has passed the screening, they can proceed to the information desk for further assistance.
  • All visitors must perform hand hygiene before visiting a patient.
  • Once in the hospital, visitors must remain in the patient’s room (or emergency department bay) throughout the visit, except when directed otherwise by hospital staff.
  • All visitors must comply with hospital requirements to minimize the potential spread of infection.
  • Exceptions may apply to pediatrics, labor and delivery, end of life, and patients with intellectual, developmental, or other cognitive disabilities.
  • Visitors shall not be restricted, limited or otherwise denied on the basis of: sex/gender, race, age, religion, ethnicity, disability, diagnosis, creed, color, national origin, nationality, marital status, domestic partnership status, affectional or sexual orientation, gender identity and expression, military service, ability to pay or source of payment, in sum or substance, any other category protected by state or federal law.
X
We use cookies to improve your site experience. By using this site,
you agree to our Terms & Conditions. Also, please read our Privacy Policy.
Accept All Cookies