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When & How to Schedule a Virtual Visit if You’re Feeling Sick

Woman in Bed at Telemedicine Appointment

Illness rarely hits at a convenient time. Especially at night, on the weekend or any time life gets in the way, it should be easy to get the care you need. HMH 24/7 makes connecting with a provider convenient and accessible any day, any time.

When to Use HMH 24/7

Virtual visits scheduled through HMH 24/7 are a good option when you have cold or flu symptoms, need certain prescriptions or think you may have an infection. Virtual visits allow you to seek medical guidance from board-certified Hackensack Meridian Health network physicians in English or Spanish. HMH 24/7 physicians have access to your Electronic Medical Records, so you can get specialist referrals and continue your online visits in-person.

Some symptoms or illnesses that can be treated with virtual visits include:

  • Allergies
  • Annual physicals
  • Asthma
  • Bronchitis
  • BV
  • Cold and flu
  • Dental infections
  • Diabetes
  • Earache
  • Headache
  • High cholesterol
  • High blood pressure
  • Hives
  • Insect bites
  • Pink eye
  • Rashes
  • Sinusitis
  • Stomach aches
  • Urinary tract infections
  • Yeast infections

Virtual visits are also a great option for prescription refills and new prescriptions, like:

  • Antibiotics
  • Anxiety and depression medications
  • Birth control
  • GLP-1 medication
  • Maintenance medications

How to Make an Appointment with HMH 24/7

You can visit HMH247.org or download the app on your mobile device by searching “HMH 24/7” in your app store. Once registered, you will:

  • Initiate a visit
  • Verify your identity to connect to your medical history
  • Answer brief questions
  • Upload pictures if it’ll help identify any underlying issues
  • Connect with a doctor via a video call

Doctors are available 24/7, including holidays. Same day appointments are available.

When to Make an In-Person Appointment

For urgent or life-threatening emergencies where time is of the essence, call 911 or go to the nearest emergency department immediately.

Additionally, some visits require in-office medical equipment and physical exams. Make an in-person appointment for concerns such as:

  • An EKG or echocardiogram
  • Health concerns in the third trimester of pregnancy
  • Newborn visits
  • Pediatric well visits and vaccinations

Next Steps & Resources:


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