How do I find the right Hackensack Meridian physician and practice for my family?
Finding the right doctor for you and your family’s needs quickly and easily with the Hackensack Meridian Health Physician Directory.
What if I need care or treatment and my family physician isn’t available?
Hackensack Meridian Health offers a variety of options for after-hours care or times when you need treatment fast. Learn more about Hackensack Meridian Health Convenient Care Now.
How do I pay my bill?
We offer a variety of convenient options to make paying your bill fast, easy and secure. Access Hackensack Meridian Health’s bill-pay center here.
How do I follow up with my insurance company?
If your claim has not been paid and you are receiving dunning notices from us, you should make a follow-up phone call to the insurance company.
Before making the call to the insurance company, have your insurance card handy, date of service, facility name, original amount billed, patient name, and claim number if applicable.
Make sure you understand the exact status of your claim. If paid, ask when and to whom. Note this information and the name and telephone number of the person you spoke to.
If the bill has not been paid find out when the anticipated time frame for payment is, and ask if they have everything they need to process the claims. If the insurance company is requesting additional information to process the claim, please obtain a fax number for the hospital’s use.
If the bill has not been paid by the stated time frame, you should follow up with the insurance company again, and if necessary, request to speak to a supervisor.
How will I know if my insurance company has paid my bill?
Your insurance company is responsible for sending you an explanation of benefits (EOB) when it pays your hospital bill. If you have any questions regarding any information on the EOB, please call YOUR INSURANCE COMPANY for details.
If your insurance company pays your account in full, you will not receive a bill from us unless you specifically request a copy.
If our records indicate that you have a balance after your insurance pays, you will receive a statement indicating your account balance after we have completed processing the payment.
I’m interested in working for Hackensack Meridian Health. Where do I start?
Thank you for your interest, and we look forward to welcoming you as part of our team! Visit our careers page and learn more about becoming part of the Hackensack Meridian Health team.
What are the policies for visiting a patient?
Our visitor policy is subject to change in accordance to the patient’s condition and/or emergency situations declared by the Medical Center. At the patient’s request, visitation may be restricted. Please visit our visitor guide to learn more.
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